Shipping Policy for Puppy Ecstasy
Welcome to Puppy Ecstasy! We are thrilled that you’ve chosen us to provide premium products for your furry friends. Our mission is to ensure your shopping experience is smooth, transparent, and delightful from start to finish. Below, we’ve detailed our shipping policy to answer any questions you may have about how your orders will be processed, shipped, and delivered.
Processing Time
Once you place an order, we work diligently to process it as quickly as possible. Typically, order processing takes between 1-3 business days. During this time, we carefully prepare your items for shipment by verifying product quality and securely packaging your purchase to ensure it arrives in perfect condition. Please note that during peak seasons, such as holidays or promotional periods, processing times may extend to 3-5 business days.
Shipping Methods and Transit Times
We offer multiple shipping options to cater to your needs. Depending on your location and the shipping method you select, transit times will vary. Below is a breakdown of our shipping options:
- Standard Shipping: Delivery within 5-7 business days after processing.
- Expedited Shipping: Delivery within 2-3 business days after processing.
- Overnight Shipping: Delivery within 1 business day after processing (order cutoff for same-day processing is 12:00 PM EST).
Our shipping carriers include trusted providers such as USPS, UPS, and FedEx. We select the most reliable carrier based on your location to ensure timely delivery.
Shipping Costs
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your package. We occasionally offer free shipping promotions on qualifying orders. Be sure to check our website banners or sign up for our newsletter to stay updated on current offers.
Domestic Shipping
We currently ship within the United States, including Alaska, Hawaii, and U.S. territories. For rural or remote areas, please allow for slightly extended delivery times.
International Shipping
At this time, Puppy Ecstasy ships to select international destinations. International orders may be subject to additional customs fees, taxes, or import duties based on your country’s regulations. These fees are the responsibility of the customer, and we recommend checking with your local customs office for details before placing your order.
Order Tracking
After your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment in real-time. If you do not receive this email, please check your spam or junk folder. You can also log in to your Puppy Ecstasy account to view your order status and tracking information.
Split Shipments
To ensure you receive your items as quickly as possible, we may ship your order in multiple packages. If this occurs, you will receive a separate tracking number for each shipment. Rest assured, this will not result in additional shipping charges.
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address or failed delivery attempts, we will notify you via email. You may choose to have the package reshipped (additional shipping fees may apply) or request a refund for the product cost (shipping fees are non-refundable). To avoid such issues, please double-check your shipping address before completing your order.
Damaged or Lost Packages
Your satisfaction and trust are our top priorities. If your package arrives damaged, please contact our customer service team within 48 hours of delivery. We may request photos of the damage to assist with the claims process. For lost packages, we recommend checking with your carrier and neighbors first. If your package cannot be located, reach out to us, and we’ll work with the carrier to resolve the issue promptly.
Holiday Shipping
During the holiday season, delivery times may be extended due to high carrier volume. We encourage you to place your orders early to ensure they arrive in time. Check our homepage for holiday cutoff dates to avoid any disappointment.
Eco-Friendly Packaging
At Puppy Ecstasy, we care about the environment as much as we care about your pets. Whenever possible, we use eco-friendly packaging materials that are recyclable and biodegradable. By choosing us, you’re also contributing to a more sustainable future.